Support

Return Policy

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Product returns are accepted if the following conditions are met:

  • Product was NOT purchased as a custom product.
  • Purchase was made directly from GENOVATION, INC.
  • Your return request is within 30-days of receipt of product.
  • Product is in original condition, with all contents, warranty information, and packaging.

If all conditions above are met, you may request a Return Merchandise Authorization # (RMA#), which should be written visibly on the outside of box. Contact support at: (949) 833-3355 or e-mail (support@genovation.com). Note: an RMA# is required for all returns, any package received without an RMA# will be refused. Customer is responsible for all shipping costs for returns (exception: defective items).Credit/Refunds are subject to evaluation (condition of products received), and issued in same manner payment received. We can only refund shipping costs if the return is a result of our error.

Product Warranty

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Genovation warrants this product to be in good working order and free from defects in materials and workmanship under normal use for a period of One-Year from the date of purchase. Any abuse, including opening the case, will void the warranty. Your sole remedy and Genovation¡¦s entire liability for this product will be repair or replacement as provided for above., or at Genovation¡¦s option, the the refund of your purchase price. A Return Material Authorization (RMA) Number must be obtained before returning a product.This warranty covers parts, labor, and return shipping only. The customer shall be responsible for the shipping cost of sending the product to Genovation. Genovation will send the repaired, or replaced, product via UPS ground at our cost. Any shipping method requested which differs from this shall not covered by this warranty.

Non-Warranty Service

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Any product, which is returned after the One-Year warranty period, shall be subject to the following terms.

Labor Charge: 25% of the products retail price (Flat Rate).
Parts: Determined by product defect(s).
Return Shipping Cost: Determined by customer-selected method.

Merchandise Return

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Contact our Technical Support department via telephone (949) 833-3355 (ext.115), fax (949) 833-0322, or email (support@genovation.com), to obtain a Return Material Authorization (RMA) Number. Please have your invoice available
to verify warranty status.

Send the product to:
Attn: Customer Returns
RMA#: (your RMA number)
Genovation, Inc.
17741 Mitchell North
Irvine, CA
92614-6028

Any shipment received without an RMA number will be refused, unopened, to the sender. We suggest UPS or insured Parcel Post for shipment. UPS automatically insures shipments up to a $100.00 value. Please allow 2 to 4 weeks for your product to be serviced or refunded.