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User Forum
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Genovation Online Forums are for the Genovation community's peer-to-peer
discussions of Genovation's products. Please note that these forums are
not an official customer support channel for Genovation. If you require
direct assistance or prefer to contact Support directly, please use our
Service and Support Center (see below).
User Forum: Click here to enter the forum
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Service & Support Center
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Welcome to our service center. At Genovation, we feel that service is as
important as product quality.
Support Phone: 1-949-833-3355 Ext 115
Support E-mail: support@genovation.com
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Legacy Downloads
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Each active product page has a download section at the bottom containing links to
current manuals and software. For products that are no longer being manufactured
please see our Legacy Download page. You can also find
some helpful test programs and utilities there.
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Return Policy
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Product returns are accepted if the following conditions are met:
* Product was NOT purchased as a custom product.
* Purchase was made directly from GENOVATION, INC.
* Your return request is within 30-days of receipt of product.
* Product is in original condition, with all contents, warranty
information, and packaging.
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If all conditions above are met, you may request a Return Merchandise
Authorization # (RMA#), which
should be written visibly on the outside of box.
Contact support at: (949) 833-3355 or e-mail (support@genovation.com).
Note: an RMA# is required for all returns, any package received without
an RMA# will be refused.
Customer is responsible for all shipping costs for returns (exception:
defective items).
Credit/Refunds are subject to evaluation (condition of products
received), and issued in same manner
payment received. We can only refund shipping costs if the return is a result of our error.
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| Product Warranty |
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Genovation warrants this product to be in good working order and free from defects in materials and workmanship under normal use for a period of One-Year from the date of purchase. Any abuse, including opening the case, will void the warranty. Your sole remedy and Genovationˇ¦s entire liability for this product will be repair or replacement as provided for above., or at Genovationˇ¦s option, the the refund of your purchase price. A Return Material Authorization (RMA) Number must be obtained before returning a product.
This warranty covers parts, labor, and return shipping only. The customer shall be responsible for the shipping cost of sending the product to Genovation. Genovation will send the repaired, or replaced, product via UPS ground at our cost. Any shipping method requested which differs from this shall not covered by this warranty.
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| Non-Warranty Service |
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Any product, which is returned after the One-Year warranty period, shall be subject to the following terms.
Labor Charge: 25% of the products retail price (Flat Rate).
Parts: Determined by product defect(s).
Return Shipping Cost: Determined by customer-selected method.
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| Merchandise Return |
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Contact our Technical Support department via telephone (949) 833-3355 (ext.115), fax (949) 833-0322, or email (support@genovation.com), to obtain a Return Material Authorization (RMA) Number. Please have your invoice available to verify warranty status.
Send the product to:
Attn: Customer Returns
RMA#: (your RMA number)
Genovation, Inc.
17741 Mitchell North
Irvine, CA
92614-6028
Any shipment received without an RMA number will be refused, unopened, to the sender. We suggest UPS or insured Parcel Post for shipment. UPS automatically insures shipments up to a $100.00 value. Please allow 2 to 4 weeks for your product to be serviced or refunded.
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